Privacy statement

Lakea Oy’s privacy policy

This privacy policy describes the processing of Lakea Oy’s personal data. The object of data processing is the data of our customers and potential customers and the data of our collaboration partners’ employees.

 

In this policy we describe

 

  1. The contact information of the data collector
  2. What kind of data we collect
  3. What rights the data subject has and how they can be exercised
  4. The intended purpose of the data and the legal basis for collecting it
  5. How long we will store the data for
  6. The data recipients and data transfer to third countries
  7. Amendments to the privacy policy
  8. The supervisory authority and allocation of complaints
  9. How we protect the data
  10. Additional information on the processing of personal data

 

 

  1. The contact information of the data collector

 

Lakea Oy

PO Box 32, Koulukatu 22
FI-60100 SEINÄJOKI, FINLAND

 

Business ID: 0182213-7

 

E-mail: info@lakea.fi

 

 

 

 

  1. What kind of data we collect and for what purpose

 

The personal data collected by Lakea can be categorised as follows:

 

  • Data related to identification and communication, such as the data subject’s name, address, phone number, e-mail address, and, in connection with agreements and the creditworthiness check, the personal identity code
  • Data required for the establishment and management of tenancy
  • Data related to customer relationship management in connection with housing sales
  • Data required for the realisation of building management-related service requests
  • Data describing the jobs of the customers’ and collaboration partners’ contact persons, such as titles, job descriptions, or responsibilities
  • Data related to the use of our website, such as cookies, IP addresses, device IDs, and customer IDs, as well as the data collected by the social community plugins

 

Personal data which we collect directly from the data subject

 

We mainly collect the data directly from the data subjects themselves in customer service situations. Customers may also provide the information via phone, social media communication channels, a form, an online form, or e-mail. This data is used for communication in order to either offer services to or provide services for the customer. The data concerning website visitor analytics is also formed on the basis of the data subject’s actions during the visit at the website.

 

Personal data which we may collect from third parties

 

From third parties, we collect data for verifying the private customer’s creditworthiness (Suomen Asiakastieto Oy). We also collect data from other public sources, such as company registers (e.g., the Finnish Business Information System and the Finnish Trade Register of the Finnish Patent and Registration Office) for verifying the authority to sign of the person about to sign an agreement.

 

  1. What rights the data subject has and how they can be exercised

 

The data subject has rights regarding the personal data in Lakea’s possession.

 

In ordinary customer service situations that are related to, e.g., changes to the contact or invoicing information and other kinds of enquiries, Lakea Oy’s customer service can be contacted.

 

The data subject has the following rights:

 

  • Right to gain access to the personal data

The data subject has the right to access the personal data in our possession. The right to access the data may, however, have to be limited due to legislation or other factors concerning the protection of other persons’ privacy.

 

  • Right to the rectification of data

The data subject has the right to request the rectification of incorrect or insufficient data.

 

  • Right to the erasure of data

The data subject has the right to request the erasure of their data. Data may be erased, e.g., in the following cases:

The data subject withdraws their consent and there are no other grounds for processing.

The data subject objects to the processing of data, and there are no other grounds for continuing processing.

 

  • Right to restrict the processing 

The data subject has the right to restrict the processing of their personal data.

 

  • Right to object

The data subject has the right to object to the processing of their personal data.

 

  • Right to the transfer of data  

The data subject has the right to obtain the personal data they have provided in a machine-readable format. This right applies to personal data that has been processed automatically on the basis of an agreement or consent. The right to the transfer of data from one system to another does not apply to contact information of professionals processed in connection with business relations between companies in cases where the processing is not based on the consent of the data subject or an agreement to which the person is a party.

 

  • Right to withdraw consent

The data subject has the right to withdraw their consent at any time without prejudice to the legality of the agreement concluded before the withdrawal if the processing is based on consent. Withdrawing consent may, however, affect our ability to provide services.

 

  • Right to file a complaint with the supervisory authority

The data subject has the right to file a complaint with the supervisory authority if they suspect that their personal data is being used inappropriately or illegally.

 

 

In order to exercise their rights, the data subject must contact

 

Lakea Oy

PO Box 32, Koulukatu 22
FI-60100 SEINÄJOKI, FINLAND

 

E-mail: info@lakea.fi

 

 

 

 

  1. The intended purpose of the data and the legal basis for collecting it

 

Lakea processes personal data in order to meet the statutory and contractual obligations and carry out sales and marketing activities. The legal basis for our processing is:

 

Implementation of an agreement

 

The primary legal basis for our processing of personal data is the fulfilment of our contractual obligations. We process personal data, to the extent that is necessary, in order to provide the service ordered from us or to fulfil another contractual obligation.

 

Statutory obligation

 

In addition to agreements, our operations include statutory obligations on the basis of which we process personal data. The sources of obligations include, for instance, the accounting legislation, the legislation related to resident selection and tenancy (such as the Finnish Act on Interest Subsidy for Rental Housing Loans and Right of Occupancy Housing Loans and the Finnish Act on Residential Leases), the legislation concerning housing sales (such as the Finnish Housing Transactions Act), and the legislation concerning building management.

 

Consent

 

On the basis of a consent, analytics data is collected on the use of our website so that we can develop our website and target services. You provide your consent by accepting the cookies when entering the website.

 

For the part of the data collected for marketing purposes, the data subject is asked for their consent, which can be withdrawn at any time.

 

 

  1. How long we will store the data for

 

Personal data will be stored for the duration of the contractual relationship, and after that for the period required by legislation.

 

We will store the data related to website visitor analytics for 38 months for the monitoring and development of marketing and customer service.

 

  1. The data recipients and data transfer to third countries

 

Data is transferred or released to Lakea Oy’s service providers or subcontractors for the fulfilment of Lakea’s contractual obligations. Agreements required by the General Data Protection Regulation have been concluded with these entities on the processing of personal data. In connection with housing trade, data is released to financial institutions as required by legislation.

 

Data is not transferred or released outside the EU area.

 

  1. Amendments to the privacy policy

The practices related to the privacy policy may be updated. The amendments will be published on this site. The amendments required by the GDPR and other significant changes will also be reported via other channels, such as e-mail.

 

  1. The supervisory authority and allocation of complaints

 

Each data subject has the right to file a complaint with the supervisory authority concerning the processing of personal data if they feel that the personal data is not being processed appropriately. 

Office of the Data Protection Ombudsman

Visiting address: Ratapihantie 9, 6th floor, FI-00520 Helsinki, Finland

Postal address: PO Box 800, FI-00521 Helsinki, Finland

Switchboard: +358 29 56 66700

Fax: +358 29 56 66735

E-mail: tietosuoja@om.fi

 

  1. How we protect the data

 

The aim of Lakea Oy’s security measures is securing the availability of data and data systems, ensuring the confidentiality and integrity of the data, and minimising the damages due to possible deviations. The protective measures are based on a risk assessment conducted on the operations, and they are proportioned to manage the protected object and the risks it is subjected to. The requirements of the applicable data protection legislation are taken into account in the processing of personal data and the protective measures.

 

  1. Additional information

A more detailed policy concerning the processing of one’s own personal data can be acquired with a single document by sending e-mail to info@lakea.fi. Contacts are answered on weekdays between 8am and 4pm.

Our website may contain links to social media. If you already have an account in the service of the social media provider, the service in question may be able to recognise you by this content or a visit to its site. You may also be recognised by such content even if you have not registered yourself as a user of the social media service in question. Additional information about the data security practices concerning social media can be acquired from the terms of service and privacy policy of the service provider in question.

You can forbid the collection of data used for targeting advertisements (e.g., Facebook Pixel), if you wish. You can take care of that, for instance, via the website www.youronlinechoices.com/fi/.

Additional information on cookie management:

 

Privacy policy updated on 31 May 2018